Nampak offer the most comprehensive product range, across multiple industries throughout Africa, manufacturing
to the highest commercial and environmental standards in metal, glass, paper and plastic.
A positive customer experience is made possible by our large geographic footprint, extensive value-added services, large infrastructure, significant capacity to deliver, one of the world's leading packaging research and development facility and a proven innovation process.
Job Title
Customer Service Manager
Reports to (Job Title)
Supply Chain Director
Location
Tissue Bryanston - South Africa (Primary)
Job Description
- Take responsibility for order processing and flow of orders and delivery execution plans to the Logistics Teams
- Ensure Customer data files are accurate and up-to-date in the ERP System
- Analyse & report data relative to Service Levels
- Plan, Communicate and Coordinate activities related to service to customers
- Identify/Contribute to the continuous improvement opportunities in relation to customer service processes and systems
- Handle Complaints related to Service to Customers
Job Requirements
- Education level: A Commercial or Logistics related degree or diploma.
- Experience in Customer Service/Demand or Production Planning or financial functions ideally within a commercial organization.
- A (deep) knowledge of and experience in ERP systems; MS advanced Excel knowledge; advanced in Power Point
- Supply Chain knowledge
- Analytical way of working
- Commercially oriented
- Process oriented
- Project management (Prime)
- Be able to work under pressure
End Date: 2/3/2014
Method of Application:
All Interested And Qualified Candidate Should Please Click Here To Apply
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