Responsible to lead a team and make sure to control operational reporting activities and tasks on daily basis
Responsible and accountable for the end-to-end operational reporting activities(including operational readiness reports) towards the specific customer
Ensure the correct and proper delivery of Operation and maintenance as specified in the Service Level Agreements (SLA) with Ericsson’s customers. (KPI SLA fulfilment)
Provide feedback on performance to the Field Services organization and other sponsors and ensure that appropriate improvement actions are taken when required (KPI Service Evaluation)
Be very effective and highlight deviations that may arise within operation so that agreed profitability is achieved.
Ensure escalation procedure is followed and that expectations and perceptions of customer are at all times managed in a professional manner.
Monitor all operation deliveries to securing SLA fulfilment and customer satisfaction, and also to ensure no over/under deliveries
Establish and follow efficient procedures for analyzing business cases whilst maintaining strategic technical &commercial focus in key subject areas.
Identify potential add-on sales opportunities emerging from the execution of the MS contract.
Secure that all commitments have been confirmed from related units in proposing key operational and strategic solutions
JOB TITLE: Governance And Reporting
LOCATION: Nigeria
Qualification:
The candidate will have Nigerian experience and be able to negotiate with both Nigerian and Indian-authorities.
He has Bachelors/Masters Degree in Telecommunications. MBA is an advantage
5-7 years of experience preferably familiar with Ericsson processes/procedures and good internal contact network. Ability to work on senior management level.
A profound overview of different technical areas in telecom, datacom and can quickly acquire new knowledge and digest new information.
Knowledge of Ericsson’s organisation, products and services.
Understands and analyses complex issues or problems, both current and potential, in order to identify the most appropriate solutions.
Uses strategic vision to define priorities and plan time, budget and resources realistically to achieve business objectives.
Strong willed and excellent negotiation skills
Adherence to Code of Ethics and our Core values
Excellent interpersonal and presentation skills
Driven and self-starter, ability to push supporting functions to be able to deliver as to Ericsson commitment levels
Diplomacy and task-oriented, getting the right balance.
How To Apply
